Design & Integration Service
Summit even offers a one-time per project service that will integrate our motor into your DWG file so the architect may visualize where the motor will be placed. Additional integrations are also available for a small fee.
Installer Service and Certifications
Summit has a vast 3rd party network of factory-trained and certified installers who can come out and perform the installation around your schedule. In most states, Summit has Master Manufacturing Reps (MMRs) available to provide you with a turn-key solution in which they provide the motors and installation. Some of these MMRs even install the door system as well, providing you with a full-service option. We find that by using a certified installer, the builder, architect, and homeowner will have a perfect install with flawless operation for years to come.
Summit recommends to never leave a door automated during the construction phase of a home, as operating an automated door during this phase could cause damage to the door, sill, or opener. We recommend that once the automation is installed and operational, the installer takes a video of its operation and then decommission it until final trim (3 weeks prior to the occupancy certificate being issued). This way, the home has permanent power, and the battery backup system (included in every kit) will maintain the integrity of the system going forward.
While we offer a one-year warranty from final trim, if the system is installed by one of our certified installers, rarely do our homeowners ever need to use it. Having said that, the homeowner should feel comfort knowing that in the case something does go wrong, the parts are warrantied by Summit Automation and the installation labor is covered by the certified installer.
In those areas where we do not have previously trained certified installers nor MMRs, Summit does offer an in-house class during which the installer trainees will be trained to perform a perfect install. This service is free to the trainee for the class; however, the trainee does need to cover their own travel and expenses.
Tech Support Services
All certified installers receive unlimited tech support via video conferencing or telephone. Homeowners may also call tech support free of charge. The most common reasons homeowners call are for help with changing their passwords or batteries. By providing this service, homeowners can perform the simplest of tasks without having to call for a service tech, allowing them to have a lower overall cost of ownership for our systems.
Certified installers and MMRs offer a service agreement through which they come out to tune the door, clean the tracks, adjust the panels, and perform simple maintenance routines. Please contact them for this extended service contract. Homeowners can spend quite a bit of money on door systems, and like fine cars, having someone come out to service them is a really good idea. While the motor rarely needs service, homes do settle (especially in the first four years after construction) and when things move, adjusting the doors may be a good idea, as well as recalibrating the motor system around changes made to the door.
We hope this information about our Womb-To-Tomb Service has been helpful. If you’re a Customer, and have one of our automation systems installed, please don’t hesitate to contact us with any questions. If you’ve yet to have Summit automate your doors and windows, you can take comfort in our commitment to service, and we are ready to speak with you about adding this unique feature to your home.