1. Soft Reset
  • From Wired Keypad
    • Press the unlock button
    • Manually close the door
    • Press & hold stop for 10 seconds until lights are rapidly flashing
    • Within 5 seconds of lights rapidly flashing press close
    • Your doors are now Reset
  • From Touchscreen
    • Press the unlock button
    • Manually close the door
    • Scroll Over to the Features page
    • Press & hold System Reset (for about 10 seconds or until bubble highlights in green)
    • Your doors are now Reset
  1. Call Us!
  1. Soft Reset
  • From Wired Keypad
    • Press the unlock button
    • Manually close the door
    • Press & hold stop for 10 seconds until lights are rapidly flashing
    • Within 5 seconds of lights rapidly flashing press close
    • Your doors are now Reset
  • From Touchscreen
    • Press the unlock button
    • Manually close the door
    • Scroll Over to the Features page
    • Press & hold System Reset (for about 10 seconds or until bubble highlights in green)
    • Your doors are now Reset
  1. Call Us!
  1. Soft Reset
  • From Wired Keypad
    • Press the unlock button
    • Manually close the door
    • Press & hold stop for 10 seconds until lights are rapidly flashing
    • Within 5 seconds of lights rapidly flashing press close
    • Your doors are now Reset
  • From Touchscreen
    • Press the unlock button
    • Manually close the door
    • Scroll Over to the Features page
    • Press & hold System Reset (for about 10 seconds or until bubble highlights in green)
    • Your doors are now Reset
  1. Call Us!
  • From Thinline Keypad
    • Input Factory Code 123#
    • Input *3123# (you should see a red flashing light)
    • Input 1# to set new passcode
    • Enter in your new passcode then press #
    • Enter * twice to confirm new passcode
    • Now new passcode should be active
    • Enter new passcode followed by # and door should open
  • From Wired/Wireless Keypad
    • Press Open
    • Solid blue light and flashing red light will appear
    • At this time, input factory code (1234)
    • Once code is entered, red and blue lights will flash
    • As lights flash, hold down 1 & 2 (at the same time) for about 15 seconds (rapid red light should be flashing during this time)
    • Once lights slow down, enter in new passcode twice in a row
    • Blue and red lights will then both flash
    • Now new passcode should be active

If you have questions or need help, feel free to contact us:

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